The Role of a Hospital Services Manager
“They say if you love what you do you don’t work a day in your life.There is no bigger honor than being a part of an amazing team whose mission is to save lives.
Hospital Services Manager
Hospital Service Managers or HSMs act as donation consultants to hospitals by developing, implementing, and monitoring policies, procedures, strategies, and best practices to enhance organ and tissue donation in the hospitals they cover.
HSMs respond on-site during active cases to support all aspects of the donation process. Melanie Mostrowski, Manager of Hospital Services says, "An HSM's role is really to insure that everyone who touches donation in that hospital understands the important role they play in the donation process. We are educating nurses, physicians, respiratory therapists...and we're also the go-to point person for any donation related questions."
Speaking of NJ Sharing Network's mission of saving lives through organ and tissue donation, Melanie says, "I've always been interested in healthcare, but I could never really find a fit where the work that I do makes such an impact. If you want to be part of something that is so much bigger than yourself, I think NJ Sharing Network is the place to be. "
Responsibilities of an HSM
- Identifies and develops strategic and professional relationships with key donor hospital staff that includes senior leadership. Makes on site visits on referrals/cases to develop relationships and facilitate the donation process. Provides consultation in real time when significant issues arise. Identifies and implements solutions and corrective actions as necessary. Responsible for timely follow up and formal after action reviews.
- Assesses hospital needs and develops hospital service plans to ensure awareness, education and quality improvement of donor services. Develops goals and action plans in collaboration with key administrative contacts at each hospital. Ensures that goals and action plans are signed off by required hospital contacts and communicated to key staff. Identifies best practices and initiates programs to implement at all assigned hospitals. Ensures that proven methods are communicated internally.
- Identifies key audiences in assigned hospitals. Schedules and conducts strategically designed compliant educational programs to improve donation outcomes. Uses discretion to determine when educational intervention is necessary for performance improvement.
- Implements and tracks best practices to ensure continuous performance improvement. Utilizes skills and independent judgment to maximize donation outcomes.
- Presents data and information on donation to hospital committee meetings including but not limited to, donor councils, bioethics, critical care and performance improvement utilizing support from mentors and manager.
- Spearheads and implements continuing educational initiatives and activities to ensure current knowledge of the donor process and the hospital regulatory environment (i.e. Department of Health and Human Services (HHS), Center for Medicare and Medicaid Services (CMS), Food and Drug Administration (FDA) and New Jersey State Department of Health.)
- Consults with hospital senior leaders/administration and staff to ensure compliance with regulations and developments in the donor process.
- Maintains current documentation of key hospital staff, policies and procedures, demographic profiles, educational programs, hospital visits, meeting minutes and other critical information within both hospital and Network guides/folders/notebooks. Communicates minimum standard of data back to hospitals monthly.
- Responsible to prepare and participate in full staff, clinical staff, team and committee meetings to ensure development and implementation of best practices through case review.